1. SCOPE OF APPLICATION:
– All customers who buy products at the website of the company or customers come directly to see and buy products at the company with direct delivery needs.
2. FORMS OF APPLICATION:
2.1. Free delivery :
Free shipping, please contact the company directly at 0931 477 868 for support
2.2. Delivery charge:
– In addition to the free delivery above, the remaining cases will be charged for shipping according to the shipping rates of the 3rd carrier or the company’s fee schedule. This fee will be notified and confirmed by the company before you make payment and the company proceeds to send goods.
3. DELIVERY TIME:
– Delivery time will be from 1-4 days depending on shipping distance.
– In some objective cases, the Company may delay delivery due to force majeure conditions such as bad weather, unfavorable traffic conditions, damaged vehicles on the delivery road, problems during export. row.
– In the meantime, you have any questions about shipping information, please contact our hotline for assistance.
4. RESPONSIBILITIES FOR TRANSPORTED GOODS.
– The Company will be responsible for the goods and risks such as loss or damage of goods during the process of transporting goods from our warehouse to you.
– You are responsible for checking the goods upon delivery. When damaged, scratched, broken, deformed, or wrong goods are detected, sign the delivery status with the Delivery staff and notify Customer Service at the hotline of Company.
– After you have signed the receipt of goods without notes or comments on the goods. The company is not responsible for the return and exchange requests for damage, scratches, breakage, distortion, wrong goods, … from you later.
– If the shipping service is specified and selected by you, you will be responsible for the goods and risks such as loss or damage of goods during the transport of goods from the company’s warehouse. to you. Customer will be responsible for costs and related losses.
5. OTHER CONDITIONS
– Roads, village fees or parking fees at the apartment are paid by the customers themselves.
– The company only delivers goods to the right recipient that the customer has registered when buying. In the course of delivery, if there is an unclear recipient change, we reserve the right to refuse delivery and request that the customer receive the goods at the location of the company’s sales.
– If the delivery address is not clear, located in an alley, or in dangerous places, hilly areas, difficult transportation, we reserve the right to refuse to transport, deliver goods direct.
– In cases of force majeure, natural disasters, floods, damage to ferries, etc., we are not responsible for compensation for damages arising from improper delivery or failure to transport goods to the location. as agreed with the customer.
– In case we have shipped the goods to the delivery location as agreed upon at the time of purchase, but for some reason the customer requires returning the goods, then the customer must bear the shipping costs as prescribed by company.
– For heavy and bulky products that need to be transported to the floor without an elevator, please ask the customer for assistance in delivery.
– On special days or festivals due to limited transportation policies (prohibiting roads for some vehicles …) delivery time may vary, We will call customers to unified delivery time.